Ek111 Privacy Policy — Our Commitment to Protecting Your Information

Various types of information are collected from you when you register and use services on the ek111 platform. The primary purpose of this data collection is to provide you with a safe, fair, and personalized gaming experience. We only collect information that is genuinely necessary.

Under ek111's Privacy Policy, collected data is divided into three main categories — information provided directly by you, information collected automatically, and information received from third parties.

Ek111 never uses your information unnecessarily. Every piece of data collected is used for a specific, lawful purpose. Below is a detailed breakdown of why and under what circumstances your information is used.

• Account Management & Verification: Identity information is used to complete the registration process and for KYC (Know Your Customer) verification.
• Transaction Processing: Financial information is used to process deposits and withdrawals accurately and to ensure transaction security.
• Fraud Prevention: To detect and prevent multiple accounts, money laundering, and other fraudulent activities.
• Customer Support: To resolve your support requests quickly and accurately.
• Personalized Experience: To analyze your preferences and playing patterns and recommend relevant promotions and games.
• Regulatory Compliance: To meet licensing authority requirements and comply with legal obligations.
• Platform Improvement: Usage patterns are analyzed to improve service quality and overall usability.

A core principle of ek111's Privacy Policy is not sharing user data without authorization. However, in certain specific circumstances, sharing limited information with designated parties becomes necessary.

• Payment Providers: Necessary information is shared with approved payment gateways including bKash, Nagad, and Rocket to process transactions. These providers are bound by their own privacy policies.
• Game Providers: Only the minimum data necessary for game operation is shared with third-party game software companies.
• Legal Authorities: ek111 is required to provide information to relevant authorities under court orders, lawful requests from investigative agencies, or anti-money laundering regulations.
• Security Partners: Encrypted data may be shared with specialized technology partners to ensure fraud detection and cybersecurity.

The ek111 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience on future visits.

• Essential Cookies: Maintaining login sessions and storing security tokens are essential functions — the platform cannot operate properly without them.
• Performance Cookies: Used to monitor page load speed, detect errors, and track overall site performance.
• Preference Cookies: To remember your language preference, theme settings, and personal configurations.
• Analytics Cookies: Which pages are visited most and where users spend the most time — this information helps improve the site.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause issues with login or payment functionality.

Ek111 uses industry-leading technology and processes to protect your data. Our security infrastructure is built across multiple layers, so if one layer is ever compromised, the others continue to keep you protected.

• 256-bit SSL/TLS Encryption: All data exchanged between the platform and your device is protected with military-grade encryption.
• Data Masking: Sensitive information such as payment numbers is stored in masked form in the database.
• Two-Factor Authentication (2FA): OTP-based verification system to prevent unauthorized access to your account.
• Regular Security Audits: Third-party cybersecurity experts conduct regular system audits.
• Access Control: Only authorized personnel can access specific data — it is not open to all staff.
• Real-Time Monitoring: Suspicious activity is automatically detected and immediate action is taken.
• Backup & Disaster Recovery: Data is securely backed up across multiple locations to prevent loss in the event of a technical failure.

Ek111 does not retain data beyond what is necessary. Each type of information has a defined retention period based on legal obligations and business requirements.

• Account Information: Retained for the duration of account activity and for 5 years after account closure.
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• Gaming Logs: Retained for 2 years to facilitate dispute resolution.
• Support Contact: Retained for 1 year to help improve our services.
• Cookies & Session Data: Deleted upon session end or within a maximum of 30 days.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

Ek111 believes users should have full control over their own data. That is why we provide you with the rights listed below. To exercise any of these rights, please contact our support team.

• Right to Access: You can request to know what information ek111 holds about you at any time.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain circumstances (unless retention is required by law).
• Right to Restrict Processing: You can request that we restrict the use of your data for specific purposes.
• Right to Data Portability: You may request your personal information in a machine-readable format.
• Right to Object: You can opt out of marketing communications or profiling at any time.
• Right to Lodge a Complaint: If you believe your privacy has been violated, you may file a formal complaint with the ek111 authority.

Ek111 is strictly for users aged 18 and above. We never intentionally collect information from minors. Age verification is mandatory at the time of registration.

If you believe a minor's data has been collected by mistake, please notify our support team immediately. We will delete the data without delay and close the associated account.

Ek111 reserves the right to update this Privacy Policy as needed. Changes may be made in response to legal requirements, new technologies, or an expansion of our services.

• For significant changes, you will be notified via SMS or email to your registered mobile number at least 14 days before the changes take effect.
• The date and version number of each update will be noted at the top of the page.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

For any privacy-related questions, requests, or concerns, our dedicated privacy team is always ready to help. We take every request seriously.

• Email: [email protected]
• Response Time: Typically within 24–48 hours
• Live Chat: Available on the platform 24 hours a day, 7 days a week
• Formal Complaint: Send a written request to [email protected] with "Privacy Complaint" in the subject line.